• License key - unique license code used to automatically download, install or update UXWizz.
• The downloadable UXWizz platform comes as a zip archive containing:
  • Server-side code - Original PHP + MySQL source code.
  • Front-end (dashboard) code - Bundled React + Material-UI front-end files as plain HTML/CSS/JS.
• Documentation and instructions.
• Updater - always update to the latest version in a single click
• Support for installation or if you encounter any problems when using UXWizz.

There are many analytics platforms out there, some of them even free.
Why pay for UXWizz when you can self-host some free analytics system or use a free cloud-hosted one?

The problem with free cloud analytics:

• Privacy — You share all your data and your visitors' data with third-parties.
• Dependency — You are dependent on another service/company that might have outages or change pricing at any time.
• Data mining — Your data might be fed into AI models for ad-targeting purposes, or even sold to competitors.
• Limited features — You don't get all features in the free version.
• Limited traffic — You can only track up to a certain amount of monthly sessions.
• Unexpected charges — If you get a spike in traffic, you might end up with a surprising huge end-of-month bill.
• Slower dashboards — In order to keep down the cost, most cloud analytics platforms use few servers for many customers, so your dashboard and stats will load slower.

The problem with free self-hosted analytics:

• Conflict of interest — Most companies offer an open-source version of their cloud product only as a marketing tool and lead magnet. Making the self-hosted version feature-complete and too easy to install means running their own company out of business. Their company goals are simply not aligned with your goals: getting a high-quality, easy to install and easy to maintain software.
• Limited features — You don't get the same features as in their cloud offering, or you only get them years later.
• No support — Instead of providing support or making self-hosting easier, most companies will try to upsell you to their cloud version once you encounter an issue.
• Performance — Many of those platforms were created to be ran on large, multi-server cloud infractructures. They are performant and efficient for huge amounts of data (e.g. billions of sessions), but don't do well on smaller servers and are not efficient for storing small amounts of data (e.g. hundreds of thousands of sessions). Most website don't get more than a few million sessions per year. Why not use a lightweight platform optimized for this use-case?

By being focused on the self-hosted aspect (instead of providing a "hosted" solution) my interests are aligned with yours: make UXWizz easy to install, easy to update and highly-performant on any server.

By getting a UXWizz license you also:

• Obtain a high-quality product that has been actively developed with passion for more than 13 years.
• Receive installation support and help with your server configuration if needed.
• Get (human) expert support for any other questions or issues you have related to the platform.
• Support an independent, bootstrapped company.
• Can request a specific feature to be added to UXWizz.
• Help grow the self-hosted ecosystem and popularity.

There are serveral reasons why UXWizz is a lot more affordable than other similar services:

• Bootstrapped company - The goal is to create high-quality, affordable products, not profits or growth at any cost. The company is entirely self-funded, there are no external investors.
• Self-hosted only - Heavily reduced operational costs.
• Educating business owners - By providing affordable, high quality self-hosted alternatives to popular services, more and more people will realize that self-hosting is one of the best ways to reduce costs and adhere to the ever-changing privacy laws.

One Personal license allows you to setup your UXWizz dashboard on one server.

One Company or Agency license allows you to setup your UXWizz dashboard on up to 5 servers (useful for local installations, separating installations and tracking across different websites, scaling, etc.).

On a server/dashboard you can track unlimited websites/domains.

Yes, if you are not happy with UXWizz, you can get a refund within 14 days of purchase by emailing support.

Yes, UXWizz can track any website regardless the technology it runs on.
The server on which the UXWizz dashboard is installed on does indeed need PHP to run, but the only requirement for the tracked site is that you can include a small JavaScript tracking file on it.

To see how easy it is to setup a PHP server for UXWizz read the next questions.

It shouldn't take more than 20 minutes to set up your own UXWizz dashboard.
To make the installation process easier I have created a short guide. In the guide I show 3 different ways you can install UXWizz:

• Option 1: 1-Click DigitalOcean App (5-10 minutes)
  UXWizz is available as a 1-Click App on the DigitalOcean marketplace.
• Option 2: On an existing PHP + MySQL server (10-15 minutes)
  If you already have a server, you just have to create a new database, upload the UXWizz files and run the auto-installer.
• Option 3: On a new server (10-15 minutes)
  I recommend installing UXWizz on a dedicated server. No file uploading, coding or configuration required, just follow this short guide.
• Option 4: As a WordPress plugin (5 minutes)
  This is the quickest way to install UXWizz. Just add the UXWizz WordPress plugin using your wp-admin panel. If your server can run WordPress, it can also run UXWizz.
• See how easy it is to install UXWizz and Get started by installing the Free Trial.

tl;dr: No, UXWizz has minimal impact on your site's performance.

There are several things to consider when talking about performance:

1. Small included tracking JavaScript file size:
   To track a site, a small JavaScript file has to be included on all its pages.
   The size of UXWizz's tracking file is really small, of only 8.4KB minified and gzipped.
   In comparison, the Google Analytics tracking script is 18KB minified and gzipped. A HD photo is 300KB.
2. Optimized tracking performance:
   UXWizz regularly sends tracking events from the user's browser to your server using either XHR requests or a tracking pixel.
   All those very tiny requests are sent asynchronously without affecting the site's loading or usage performance.
3. Minimal server resource usage:
   You can either install UXWizz on the same server as the tracked site, or on a different server.
   
   • If UXWizz is installed on a different server, it won't use any resources of the server where your site is hosted on.
   • If UXWizz is installed on the same server as your site, every user visit will generate a few extra requests to your server. Those requests are very small and smartly buffered, each request usually translating in a few MySQL queries. Although those queries are optimized, depending on your server you might see increased CPU or disk usage.
     Normally if your server can handle your website's traffic, it can also handle UXWizz on top.

Obviously, adding more code to your website will lead to a slight, but usually unnoticeable increase, in client device resource usage (CPU, memory, network).
Most usage comes from session recordings, and it depends on the recording mode used.
If you switch from a different analytics platform (e.g. Google Analytics), you might even see a performance increase.

The standalone and WordPress versions are almost identical.
The main difference is that the WordPress version is installed as a WordPress plugin.
You can still track WordPress sites with the Standalone version or track non-WordPress sites with the wp plugin version.

If you can't decide which one to get, it is recommended get the standalone version and set it up on a dedicated server.

Support is provided via email, at support@uxwizz.com and covers issues with installation and usage.
Support does not include any customization or custom features development.
You can still make such requests via the same email. If enough people request a specific feature it will be included in future versions.

You will still be able to use UXWizz, but you will no longer receive updates or be able to contact support.
By having paid updates, the sustainability and future development of the platform is guaranteed.

Your view or renew your updates/support period here.

Everyone hates subscriptions and surprise credit card charges.
Instead, UXWizz comes with on-demand support and updates period.
What this means, is that you decide if and when you need support or want to update to the latest version.

A support extension gives you access to support and latest updates for 3 months, 12 months or 24 months.
Support renewal price depends on the license type and renewal period, and it is approximatevly 16%-33% of license price for a year. View support renewal prices here.

Does this mean that you have to constantly renew your support period? No, not at all.
You can use the platform for years without paying anything.
If at any point, you require support or see some useful features in a recent update, you can then decide to renew.
Having paid updates guarantees the sustainability of the platform, so you can rely on UXWizz for the long-term.

The quickest way is to use the chat widget in the bottom right corner.
You can also send an e-mail at support@uxwizz.com.
I am happy to respond to any questions you might have, be them related to features, installation, privacy, pricing or licensing options.